Domain Name Charges and Terms

All .co.uk domains registered at £35 each

All .co.uk domains renewed at £35 each per year

All changes to a domain will be charged at £25 per change eg dns, domain transfer, contact details

Domain services will be carried out within 4 hours of receipt of your instruction

Notification of changes to Domain charges will be made in writing

You can contact us between the hours of 8.30am – 5.30pm Monday to Friday except Bank holidays

Nominet’s Terms and Conditions can be found here

If you have a complaint about our domain service please contact us in the first instance.

If the domain name issue is unable to be resolved please use the Nominet Domain Dispute Resolution Service found here

Domain name renewals:

When your domain name is due for renewal we will email the renewal date and domain name in question to you and request payment by your preferred method.
We will prompt you by email for payment again if you do not renew on the first attempt to contact you.
You can contact renewals at: sales@shop-shop-shop.net

Expiry or domain suspension:

If you let your domain name expire or it becomes suspended then you have a short time, usually 21days, to contact us to with payment to renew your domain name. After this time your domain name will become available for registration by another party.
You can contact us about domain expiry or domain suspension at: sales@shop-shop-shop.net

Complaints procedure:

If you are unhappy with any service we have provided then please email complaints@shop-shop-shop.net.
We will read and review your complaint within 48hours.

Once we have reviewed your complaint we will take steps to try to rectify the issue with you by email.
If in the unlikely event we cannot resolve the problem to your satisfaction. You have the right to cancel the service with us and transfer your domain to a registrar of your choice.

Once started this process could take up to 21 days to complete.

If you wish to make a complaint against the registrar then follow this link: http://www.nominet.org.uk/disputes/complaining-about-registrar